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Support Page | |
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Free technical support for users of our software. Our privacy policy can be seen here.
If you have questions, there are several sources from which to get answers.
The very first place to try is the Help file that came with the software. Activation information - Instructions for removing the time limit from the software. F.A.Q - answers to the questions most frequently asked by our users. Includes common error messages. File transfer
and DNC settings - Some suggestions for configuring ConnectCNC to
work with your CNC control. Still have a question? If you can't find the information you need, you can contact us by
e-mail. If you are a licenced user of the software you must include your order number! You can use this form to help organize the message if you wish. Telephone 1-604-583-4111 during office hours of 8am to 4pm Pacific Time. Email support is guaranteed in English only. Technical support by email is free and unlimited. However, we reserve the right to terminate support to users who in our judgment are unreasonable or abusive or who have system or other difficulties that transcend the scope of our software. Licenced users please note that we will now charge $20.00 for every request of support that does not contain an order number and/or a valid removal code. Otherwise support remains free. See the Support fee page.
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