Support Page

Free technical support for users of our software.

 

Our privacy policy can be seen here.

If you have questions, there are several sources from which to get answers.

The very first place to try is the Help file that came with the software.

Activation information - Instructions for removing the time limit from the software.

F.A.Q - answers to the questions most frequently asked by our users.

File transfer and DNC settings - Some suggestions for configuring ConnectCNC to work with your CNC control.

Still have a question?

If you can't find the information you need, you can contact us by e-mail.
Please make sure to include the following:

The name of the software

The version of the software:
in EditCNC use the menu Help -> About
in stand-alone Machinist's Calculator click the About button on the main panel
version info is not required for stand-alone ConnectCNC

The version of Windows on your computer

A detailed (step by step) description of the problem, including any error messages presented.

You can use this form to help organize the message if you wish.

Email support is guaranteed in English only.

Technical support by email is free and unlimited. However, we reserve the right to terminate support to users who in our judgment are unreasonable or abusive or who have system or other difficulties that transcend the scope of our software.

We do not provide technical support by telephone.

 
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 ©Copyright CNC Consulting Inc. 1996-2008
Minimum system requirements for our software:
Any computer with Windows95 v950B or higher(32 bit), 98, ME, 2000, XP, NT, Vista.
Hardware requirements will depend on the size of CNC files processed with EditCNC and ConnectCNC.
However, ConnectCNC requires at least one serial COM port, or USB/RS232c port converter.